Terms & Conditions

Deposit and Payment

Reservations are not confirmed until payment has been successfully processed.

EFT AVAILABLE

Please call the office during office hours for details.

NO Discount Vouchers in High Season unless prior arrangement with management.

Low / Shoulder Season

(Dates outside High Season)
1 nights tariff (AUD) taken at time of booking.
Balance of booking will be processed on day of arrival.
Full payment is required a day prior to arrival if arriving outside office hours.

Shoulder Season / easter & september holidays

2 nights accommodation taken at time of booking. Final payment 1 month prior to arrival.

High Season: 23rd December - 22nd January

A 3 nights tariff (AUD) deposit per apartment will be processed for all bookings.
Balance of booking will be required 30 days prior to arrival.

christmas bookings

12th December to 26th January
2 nights accommodation taken at time of booking.
Final payment 1 month prior to arrival.

credit card surcharge

a 1.75% surcharge will be charged for all MasterCard & Visa Card transactions whether through the website or in person.
Amex will incur a 4% Surcharge.

Valid from 1st December, 2014

Personal Cheques are not accepted as a method of payment on arrival.

Cancellation Policy

The guest acknowledges that they are aware of the following cancellation policy.

Low / Shoulder Season

Cancellation 2 weeks or more prior to arrival incur $50 cancellation fee.
If cancelled less than 2 weeks you forfeit 2 nights deposit unless we are able to re-let for the full stay.

High Season or Special Events Period

Bookings cancelled prior to final payment incur a $50 cancellation fee.
The balance must be paid in full 30 days prior to arrival.
No refund unless we are able to re-let for the full stay.

CONDITIONS OF STAY A PRE-AUTHORIZATION of $300.00

is required for BOND on Check-in on a valid credit card.
Where a credit card is not available a $300.00 cash bond will be required on check-in for any damages or charges as will Drivers License or passport details.

UNDER 18's - All guests under the age of 18 must be accompanied by a parent/guardian.
We reserve the right to refuse any booking if the legal guardian over 18 cannot provide a current photo ID on check-in.

Parties and loud music is not permitted and will not be tolerated.
Guests will be requested to leave immediately without refund.

Only ONE allocated parking spot per apartment.

Privacy Policy

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
We will not e-mail you in the future unless you have given us your consent and we will give you the chance to refuse any marketing email from us.
Your information will not be provided to another trader, now or in the future.

The type of information we may collect about you includes:

  • Your name
  • Address
  • Phone Number
  • Email Address
  • Location Details

    • We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.
    You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
    The personal information which we hold will be held securely in accordance with our internal security policy and the law.
    If we intend to transfer your information outside the Australian Economic Area we will always obtain your consent first.
    We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
    If you have any questions/comments about privacy, you should contact us.

    E-mail: privacy@whalewatchresort.com.au