Frequently Asked Questions

  • Q: Is your pool heated?
    • Yes our pool is heated to 27 degrees in winter
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  • Q: What facilities do you have?
    • Heated pool with spa
    • BBQ area
    • Small gym
    • Games room
    • Undercover basement secure car parking
    • Lift access to Oceanfront Premium Apartments
    • Small Conference facilities
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  • Q: How do I get to Whalewatch Ocean Beach Resort?
    • By vehicular ferry if you are bringing a car from Cleveland
    • There is also a water taxi & bus if you don't have a car
    • Contact Stradbroke Ferries 07 3488 5300 for assistance with ferry transfers
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  • Q: What is there to do on Stradbroke island?
    • Fishing
    • Surfing
    • Swimming at patrolled surf beaches
    • Walks along many beautiful eco walkways & beaches
    • Abundant marine life, including Whale Watching June - November
    • Kangaroos, Koalas, Kookaburras, Eagles abound on NSI
    • North and South Gorge walks
    • see Blue Lake
    • see Brown Lake
    • Two other local communities with great attractions
    • Cafes, historic museum, aboriginal Artwork Gallery, home ware stores, dress shops
    • Adventure tours, kayaking, Fishing expeditions
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  • Q: Do you do after hours checkins?
    • Yes - Please contact us to arrange this prior to your arrival - ph: 07 3409 8555
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  • Q: How many bedrooms does an apartment have?
    • All apartments at Whale Watch Resort are 3 Bedroom/2 Bathroom Apartments. Dependant on your booking – if you book a 1 bedroom apartment , you will have 1 bedroom & 1 bathroom, a 2 Bedroom Apartment you will have 2 bedrooms & 2 bathrooms. A 3 Bedroom bookings you will have 3 Bedrooms and 2 Bathrooms. All 1,2 & 3 Bedroom Apartment bookings have a full laundry, full kitchen and a lounge dining area.
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  • Q: Can I get a late checkout?
    • This is a possibility, but is dependent upon the situation with the next arrival for your apartment. Please see reception the day prior to your departure.
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  • Q: When do I have to pay a deposit and final payment?
    • At the time of booking and the balance upon arrival at the property (except peak periods where full payment may be required prior to arrival) . Please see our terms and conditions for full details.
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  • Q: Is there car parking at the property if I take the car ferry?
    • Yes, secure basement car parking is available for 1 car per apartment.
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  • Q: Do you have internet facilities?
    • Yes - but you will require your own laptop. WiFi only available in Reception area at this stage. Please bring your own Toggle if you require WiFi in your room.
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  • Q: : How often are the apartments serviced?
    • Apartments are self catering - mid-clean may be available for bookings in excess of 9 nights. Please contact us to enquire further.
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  • Q: Where can I buy groceries locally?
    • There is a Food Works store, Fresh Fruit Barn, Sea Food Shack all at Point Lookout within walking distance
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  • Q: Is all linen provided?
    • Yes all linen is provided except beach towels.
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  • Q: Do we accept School Leavers?
    • Unfortunately we do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual “Schoolies Festival”. In particular we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of our guests during this period. For this reason we reserve the right to reject bookings from school and/or university leavers for the period mid November mid December.